"Courage Starts with Showing Up & Letting Ourselves Be Seen." Brené Brown

As therapists, we offer a safe space for you and the people in your life to work through complicated relationships and difficult experiences.

Whatever your situation may be, we provide a non-judgmental, down-to-earth approach to help you find your way through it.

Our experienced team is comprised of a diverse group of therapists who provide therapy for a wide range of mental health issues. We meet individuals

“where they are at” and tailor treatment plans to meet each individual’s needs. Let’s work together to find out who YOU are and what matters most to you.


Michelle M. Paul (LPCC-S)

Michelle is a Licensed Professional Clinical Counselor Supervisor. She earned her master's degree in Clinical Mental Health Counseling from Cleveland State University and is currently a PhD student in the Counselor Education and Supervision program at Capella University. Michelle specializes in the treatment of several mental health disorders including anxiety disorders, depressive disorders, personality disorders, mood disorders, and trauma-related disorders. Michelle offers diagnostic assessments and empirically based treatment for adolescents (13+) and adults.

Michelle specializes in personality disorders and is certified in Dialectical Behavior Therapy (DBT), but she uses a combination of therapy techniques based on the individual needs of each patient. Using an eclectic approach, Michelle integrates Cognitive Behavioral Therapy (CBT), expressive art techniques (art and music), mindfulness-based techniques, narrative techniques, exposure therapy, and psychoeducation into her work with patients. As a compassionate, empathetic, and solution-focused therapist, Michelle works to empower patients and promote growth. She is dedicated to providing exceptional care to adolescents and adults who are experiencing emotional distress and mental health issues.


Claudia Taylor (LPCC-S)

Claudia is a Licensed Professional Clinical Counselor Supervisor and is also a Certified Clinical Trauma Professional. She received her master’s degree in Clinical Mental Health Counseling from Cleveland State University and has experience working with a wide variety of mental health issues. Claudia is well-versed in working with populations spanning from adolescence into adulthood and is familiar with a variety of modalities that are tailored based on each individual patient. In addition to individual psychotherapy, Claudia is also accepting supervisees working on obtaining their independent licensure in the state of Ohio. Please reach out if you are in need for supervision hours or additional support while obtaining licensure.

Claudia's preferred modalities are Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT). She also has significant experience working with trauma and abuse histories. Claudia's core competencies include anxiety, depression, posttraumatic stress disorders with extensive, mood disorders, personality disorders, LGBTQ issues, women’s issues, relationship difficulties, and phase of life difficulties. Claudia provides individuals a safe and non-judgmental space to promote emotional healing, resilience, and personal growth.


Rachel McClure (LPCC-S) 

Rachel received her master’s degree in Clinical Mental Health Counseling from Walsh University and is a Licensed Professional Clinical Counselor in the state of Ohio and holds a Supervisor designation. She has experience providing counseling services to individuals, at risk children and teens and their families, and survivors of domestic violence. She has worked in community health agencies as well as private practice and has worked with individuals in a variety of settings including outpatient and shelters. Rachel has a passion for treating individuals of all ages. Her areas of expertise include anxiety, depression, stress management, trauma, maternal depression, and other behavioral and mental health diagnoses.

Rachel utilizes a mixture of Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and person-centered approaches to assist patients in making positive and healthy changes in their lives. She is dedicated to helping patients make positive changes in their lives, by offering a collaborative approach and creating a safe space for patients to focus on healing. Rachel believes it is important to meet patients where they are and tailor therapy to meet the specific needs of each individual.


Amanda Bihari (LPCC-S)

Amanda received her master’s Degree in Counseling from Franciscan University and is a Licensed Professional Clinical Counselor with Supervisory Designation in the state of Ohio. She has experience in residential, community based, school based and outpatient settings. Throughout her career, Amanda has worked with diverse populations including at risk youth & their families, survivors of trauma, individuals navigating various life transitions, and severely and persistently mentally ill persons encompassing the life span. Areas of clinical expertise include adjustment disorders, anxiety disorders, depressive disorders, mood disorders, trauma-related disorders, behavioral disorders and personality disorders.

Amanda has a passion for trauma informed care and shows the utmost empathy and respect to all of her patients. As an integrated therapist, Amanda recognizes that therapy is a unique journey and tailors her interventions to fit the individual needs of each patient. She utilizes empirically based techniques from Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Solution Focused Therapy and Motivational Interviewing. Amanda serves as the Adolescent Group Coordinator and facilitates the Adolescent Skills Training DBT Group.

Anne Raleigh (LISW)

Anne (Annie) received her bachelor’s degree in Social Work from Youngstown State University and a Master of Science in Social Administration from Case Western Reserve University. She is currently a Licensed Social Worker in the state of Ohio. She specializes in mood disorders, trauma-related disorders, personality disorders and hoarding disorder. She has experience working with at-risk adults who are living with severe mental illness in agency and community settings. Her areas of expertise include moderate to severe mood and behavioral disorders, trauma-related disorders, hoarding disorder and issues related to grief and loss.

Annie engages in treatment from a person-centered, strengths-based approach. She often utilizes Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT) along with DBT social skills training. Annie will treat the patient holistically from a social work perspective focusing on individual, family, and community well-being, as well as social and economic issues. She offers a safe space for clients to begin their journey toward emotional wellness and will assist clients in reaching treatment goals. Annie serves as the Adult Group Coordinator and facilitates our Adult Skills Training DBT Groups.

Rachel Booth Helscher (LPCC)

Rachel earned her master’s degree in College Counseling from Eastern Michigan University and is a Licensed Professional Clinical Counselor. Her experience working in inpatient settings, university counseling centers, and substance use treatment facilities has provided her the opportunity to work with a diverse population of patients. Her clinical areas of focus include anxiety and mood disruptions, LGBTQ+ issues, trauma, substance use concerns including people connected to medication-assisted treatment, life adjustments and transitions, and college student success.

Rachel believes in transparency and trust in building a collaborative counseling relationship. Her passion for therapy comes from a place of empathy and respect for client needs while holding patients accountable to their goals in an approachable and realistic way. Integrating techniques in Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behavioral Therapy (DBT) and Motivational Interviewing. Her authenticity allows her to meet patients where they are and take them where they would like to go, working in tandem with patients every step of the way.


Rachel Harrison (Intern, CT)

Rachel completed her bachelor’s degree in Psychology at Cleveland State University. She is currently enrolled in the Cleveland State University's Clinical Mental Health master’s program. Rachel is a Counselor Trainee currently completing her internship at Impact Counseling Solutions under the supervision of Claudia Taylor, LPCC-S. Rachel has experience working as a Behavioral Health Technician at a nationally recognized residential facility. Her areas of focus include anxiety disorders, depressive disorders, relationship issues, stress-related disorders, eating disorders, and women's issues.


Rachel engages in treatment through a person-centered approach. By focusing on the patient’s strengths, she helps them reach their goals in a mindful approach. Rachel utilizes Cognitive Behavioral Therapy (CBT), Dialectal Behavior Therapy (DBT), and Solution-Focused Therapy in her treatment approach. She believes in creating an open and judgment-free environment where all feelings, thoughts, and questions are safe for exploration. She is passionate about fostering a safe, creative, and open-minded environment where her patients can have an opportunity to practice resiliency and personal growth.

Emily Herwerden (Intern, SWT)

Emily holds a bachelor’s degree in environmental studies and is currently completing the master's of Social Work degree at Cleveland State University. Emily has worked in community mental health settings serving youth patients and their families, and is currently a Social Work Trainee completing her internship at Impact Counseling Solutions under the supervision of Annie Raleigh, MSW. Her areas of focus are anxiety disorders, depressive disorders, relationship conflict, life transitions, and stress-related disorders.

Emily uses a person-centered approach combined with techniques of Cognitive Behavioral Therapy (CBT), Acceptance-Based Therapy, and psychoeducation to help patients find healing, self-compassion, and resiliency. Emily believes in creating an empathetic and judgement-free environment where all feelings, thoughts, and questions are safe for exploration. She is committed to meeting people where they are and takes a strengths-based, collaborative approach to her work with patients. Emily also takes a holistic perspective that considers an individual’s intersecting identities, their family and community systems, as well as their broader social and economic context. She is passionate about empowering patients to achieve their goals and cultivate inner peace.


Leah Aki Wood (Intern, CT)

Leah is a graduate student working on her masters of arts in Counseling at Heidelberg University. She is currently completing her internship at Impact Counseling Solutions as a counseling trainee working under the supervision of Claudia Taylor, LPCC-S. Leah utilizes Cognitive Behavioral Therapy (CBT), existentialist theory, constructivism, and psychodynamic theory into an integrative approach tailored to each individual patient’s needs. Her current areas of focus are relationship issues, depression, life transitions, grief, and multicultural issues.

Leah hopes to create a space for patients to feel seen, heard, and empowered to explore and express themselves and their stories. She prioritizes fostering a collaborative partnership with patients and believes this teamwork is crucial to effective counseling and patient growth. Leah believes that people are complex, and she strives to honor that complexity while bringing curiosity and compassion to the counseling relationship.


Zachary Dispirito (Intern, CT)

Zach is currently enrolled as a student in the Clinical Mental Health Counseling program at Heidelberg University. He is a Counselor Trainee completing his internship at Impact Counseling Solutions under the supervision of Claudia Taylor, LPCC-S. His areas of focus include anxious, depressive, and stress/trauma-related disorders, couples/families, and attachment concerns. Zach utilizes his background in Cognitive Behavioral Therapy (CBT) and Narrative Therapy in addition to his connections with Person-Centered, Feminist, Multicultural, and Attachment Theories to create an understanding, integrative environment tailored to work best with those pursuing counseling.

Zach holds that every person is unique & complex, deserving of kindness, understanding, and support. Through Narrative and Cognitive Behavioral Therapies, Zach works passionately with his patients to identify & reach goals, explore one's story, and foster meaningful positive change. He is purposeful in cultivating a collaborative counseling space that is both welcoming and empowering. Ultimately, through working with patients where they are, Zach is determined to encourage others to identify their strengths and find purpose on their journey toward improvement.

 Administrative Staff 


Alicia Stineman (Medical Billing Coordinator )

Alicia worked in a wide variety of medical settings before joining Impact Counseling Solutions in 2018. She decided to make a change and was drawn to mental health because she truly believes in the effectiveness of therapy and how IMPACTful it can be. Originally hired in a dual role as medical receptionist and medical billing specialist, Alicia now serves as our medical billing coordinator. With over eight years’ experience in health operations management, billing, and coding, she has expertise in ICD-9 and ICD-10, CPT, and HCPCS coding. She is highly skilled in analyzing and validating patient information, diagnoses, and billing data.


Alicia performs complex clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third-party billing records, and resolution of problems. She follows up on submitted claims and patient billing and resubmits claims or correct inaccuracies. She works to resolve any issues with claims processing by keeping our billing manual up to date so that we always have the most current insurance requirements and guidelines in place to follow. Alicia says there is never a dull moment when working with insurance companies!



Jess Sudik (Medical Office Manager)

Jess joined the practice in 2019 as a medical receptionist and quickly worked her way up to office manager. She has a bachelor’s degree in psychology from Cleveland State University. Jess has always had a passion for mental health, so much so, she decided to continue her studies at Cleveland State University where she is also completing the Clinical Mental Health Counseling master's program.


Jess wears multiple hats as office manager such as administrator, undertaking clerical duties to ensure office systems continue to support the delivery of care, and works to ensure that all patient information is kept private and confidential. Jess knows that finding the right therapist can be both overwhelming and time-consuming. As the medical office manager, Jess is here to assist patients in choosing the best possible therapist for their unique situation. Jess works hard to make patients feel safe, encouraged, and supported. You can see this with her daily interactions at the front desk, answering the phones, or assisting the clinicians. Jess says the most fulfilling aspect of her job is to witness the tremendous growth of our patients.

Jill Vance (Medical Receptionist)

Jill joined Impact Counseling Solutions in 2022 as our medical receptionist. Jill has several years experience in providing administrative support with primary duties centered on front desk operations. Jill wanted to make a change as she has always been interested in and passionate about mental healthcare. Jill possesses a strong attention to detail, a keen ability to communicate, and  is professional, friendly, and kind. When you combine these skills with her knowledge of mental health issues and management skills, she makes the perfect addition to our team.

Jill provides a compassionate approach to patient advocacy as she has a knack for easily connecting on an empathetic level. In her role, she takes the lead in completing new patient intakes as well as interfacing with clinicians around helping patients to access care. As part of the administrative staff, she loves knowing that Impact Counseling Solutions is helping adults, children, and families in our community.